Terms of Service

Jutepie – Terms & Conditions of Use

Last Updated: 30 October 2026

Welcome to Jutepie!

These Terms of Service ("Terms", "Terms of Service", or "Terms & Conditions") govern your access to and use of the Jutepie website, online store, products, and services.

Jutepie is an online lifestyle and home décor brand dedicated to offering thoughtfully curated products that bring style, comfort, and functionality to your everyday living spaces.

By accessing our website, browsing our products, placing an order, or using any of our services, you agree to be bound by these Terms of Service.

Please read these Terms carefully before using our website or making a purchase.

If you do not agree with these Terms, please discontinue the use of our website and services.

1. General Information

The website www.jutepie.com is operated by Jutepie.

Throughout these Terms, the words "Jutepie", "we", "our", and "us" refer to the Jutepie brand and its website operations.

The terms "you", "your", "customer", and "user" refer to any individual accessing our website or purchasing our products.

These Terms apply to all website visitors, customers, users, and individuals who interact with our online store.

We reserve the right to update, modify, or replace these Terms at any time. Any changes will be published on this page, and the revised Terms will become effective upon publication unless otherwise stated.

Your continued use of our website after any changes constitutes acceptance of the revised Terms.

2. Eligibility to Use Our Website

By using our website, you confirm that:

• You are legally capable of entering into a binding agreement under applicable laws.

• You are using our website for lawful purposes.

• The information you provide during registration, checkout, or communication is accurate and complete.

• You will not use our website for fraudulent, misleading, or unauthorised activities.

If you are using our website on behalf of another individual or organisation, you confirm that you are authorised to act on their behalf.

3. Products and Product Information

Jutepie offers a range of lifestyle and home décor products, including but not limited to:

• Home décor products

• Handbags and accessories

• Laundry baskets

• Storage baskets

• Kids' baskets and lifestyle products

• Other products listed on our website

We make reasonable efforts to ensure that product descriptions, images, specifications, colours, dimensions, and pricing are accurate.

However, certain variations may occur due to:

• Differences in screen resolution and display settings

• Lighting conditions during product photography

• Manufacturing processes

• Natural variations in materials

• Handcrafted or individually finished products, where applicable

Such minor variations do not necessarily constitute a defect or misrepresentation.

We reserve the right to modify, discontinue, or update any product without prior notice, subject to applicable laws and existing customer commitments.

4. Pricing and Payments

All product prices displayed on our website are listed in Indian Rupees (INR), unless otherwise specified.

Prices may include or exclude applicable taxes, shipping charges, and other fees, as indicated during checkout.

We reserve the right to change product prices, promotional offers, and discounts at any time.

However, price changes will not affect confirmed orders except where correction of an obvious pricing error or applicable legal requirements necessitate otherwise.

Payment Methods

We may offer payment methods such as:

• Credit cards

• Debit cards

• UPI

• Net banking

• Digital wallets

• Cash on Delivery (COD), where available

• Other payment methods supported at checkout

All online payments are processed through authorised third-party payment service providers.

Jutepie does not directly store complete card details or banking passwords.

Payment Confirmation

An order will be considered confirmed only after the required payment or order verification process has been completed.

For Cash on Delivery orders, confirmation may be subject to additional verification.

5. Order Placement and Acceptance

When you place an order on our website, you are submitting a purchase request for the selected products.

After placing an order, you may receive an order confirmation through email, SMS, WhatsApp, or another available communication channel.

An order confirmation does not necessarily guarantee acceptance of the order or availability of the product.

Jutepie reserves the right to cancel or refuse an order in circumstances such as:

• Product unavailability

• Incorrect pricing or product information

• Suspected fraudulent activity

• Incomplete or inaccurate customer information

• Payment failure

• Delivery restrictions

• Other legitimate operational or legal reasons

If an order is cancelled after payment has been received, the applicable refund will be processed in accordance with our refund procedures.

We will make reasonable efforts to notify customers regarding cancellations or significant order-related issues.

6. Shipping and Delivery

Jutepie aims to deliver products to customers as efficiently and reliably as possible.

Delivery timelines displayed on our website are estimates and may vary depending on:

• Customer location

• Courier availability

• Product availability

• Weather conditions

• Public holidays

• Operational or logistical circumstances

• Other unforeseen events

We work with third-party logistics and shipping partners to deliver customer orders.

Once an order has been handed over to the shipping partner, delivery is subject to the courier's operational processes.

Customers are responsible for providing accurate shipping details, including their name, mobile number, address, city, and PIN code.

Jutepie shall not be responsible for delivery delays caused by incorrect or incomplete customer information, subject to applicable consumer protection laws.

For further information, please refer to our Shipping Policy.

7. Returns, Exchanges, and Refunds

We want every Jutepie customer to have a pleasant shopping experience.

Our Return & Exchange Policy governs the eligibility, conditions, and procedures for returns, exchanges, and refunds.

Damaged or Defective Products

Customers must report damaged, defective, or incorrect products within 7 days of receiving their order.

Requests may require supporting photographs or videos for verification.

Exchanges

Eligible products may be exchanged within the applicable 7-day period, subject to product availability and the conditions mentioned in our Return & Exchange Policy.

Second Exchange

A second exchange request for the same order may be chargeable. Applicable charges will be communicated to the customer before processing.

Refunds

Refunds are subject to eligibility, verification, and approval under our Return & Exchange Policy.

Nothing in these Terms shall limit any mandatory rights available to customers under applicable consumer protection laws.

Please review our complete Return & Exchange Policy for further details.

8. Order Cancellation

Customers may request cancellation of an order before it has been processed or dispatched.

Once an order has been shipped, cancellation may no longer be available through our standard cancellation process.

Customers may contact our support team to request assistance with cancellation.

Cancellation by Jutepie

We reserve the right to cancel an order due to:

• Product unavailability

• Payment verification issues

• Incorrect product pricing

• Suspected fraudulent transactions

• Inaccurate shipping details

• Other legitimate operational or legal reasons

If a prepaid order is cancelled by Jutepie, the applicable refund will be processed in accordance with our refund procedures and applicable laws.

9. Cash on Delivery Orders

Cash on Delivery may be available for selected products, locations, and orders.

Customers choosing COD agree to:

• Provide accurate contact and delivery information.

• Be available to receive the order.

• Pay the applicable order amount at the time of delivery.

• Cooperate with order verification where required.

Repeated refusal to accept COD orders without a valid reason may result in restrictions on future COD availability, subject to applicable laws.

Jutepie reserves the right to verify COD orders before dispatch.

10. Promotions, Discounts, and Offers

Jutepie may provide promotional offers, discount codes, seasonal sales, bundle offers, and other marketing promotions.

All promotional offers are subject to their respective terms and conditions.

Unless otherwise stated:

• Offers are valid only for the specified period.

• Discount codes may not be combined with other offers.

• Certain products may be excluded from promotional offers.

• Offers may be subject to minimum order values.

• Promotional benefits cannot be exchanged for cash.

• Offers are subject to product availability.

Jutepie reserves the right to modify or discontinue promotional offers, subject to applicable laws and any confirmed customer commitments.

11. Website Use and Prohibited Activities

You agree to use our website only for lawful purposes.

You must not:

• Use our website for fraudulent activities.

• Attempt to gain unauthorised access to our systems.

• Interfere with website security or functionality.

• Upload malicious software or harmful code.

• Copy or reproduce website content without permission.

• Use automated systems to extract website data without authorisation.

• Provide false or misleading information.

• Violate any applicable law or regulation.

We reserve the right to restrict or terminate access to our website where necessary to protect our business, customers, or website security, subject to applicable laws.

12. Intellectual Property Rights

All content available on the Jutepie website, including but not limited to:

• Brand name and logo

• Product photographs

• Product descriptions

• Website design

• Graphics and illustrations

• Videos and marketing materials

• Text and other creative content

is owned by Jutepie or used with appropriate permission or rights.

Such content is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, publish, or commercially use any website content without prior written permission from Jutepie or the relevant rights holder.

Unauthorised use of our intellectual property may result in appropriate legal action.

13. Third-Party Services and Links

Our website may contain links to third-party websites or services, including:

• Payment gateways

• Shipping partners

• Social media platforms

• Analytics providers

• Marketing tools

• Other external services

These third-party services operate independently and may be governed by their own terms and privacy policies.

Jutepie is not responsible for the content, policies, availability, or practices of third-party websites.

Your use of such services is subject to their respective terms and conditions.

14. Limitation of Liability

To the extent permitted by applicable law, Jutepie shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products.

This may include losses arising from:

• Temporary website interruptions

• Third-party service failures

• Unforeseen delivery delays

• Unauthorised access resulting from circumstances beyond our reasonable control

• Inaccurate information provided by customers

Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited under applicable law.

Nothing in these Terms shall restrict your statutory rights as a consumer.

15. Force Majeure

Jutepie shall not be held responsible for delays or failures in performing its obligations where such delays or failures arise from circumstances beyond our reasonable control.

These circumstances may include:

• Natural disasters

• Floods or severe weather

• Fire

• Government restrictions

• Epidemics or pandemics

• Transportation disruptions

• Strikes or labour disputes

• Internet or telecommunications failures

• Other unforeseen events

We will make reasonable efforts to minimise the impact of such circumstances and resume normal operations as soon as practicable.

16. Indemnification

You agree to indemnify and hold Jutepie, its affiliates, employees, representatives, and service providers harmless from claims, liabilities, damages, losses, and expenses arising from:

• Your violation of these Terms

• Your unlawful use of our website

• Your infringement of third-party rights

• Your fraudulent or misleading activities

This provision applies only to the extent permitted by applicable law.

17. Governing Law and Jurisdiction

These Terms of Service shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to these Terms, the use of our website, or the purchase of our products shall be subject to the jurisdiction of the competent courts in India, subject to applicable consumer protection laws and mandatory jurisdictional requirements.

Nothing in these Terms shall prevent customers from exercising any statutory rights or remedies available under applicable law.

18. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions shall continue to remain valid and enforceable to the fullest extent permitted by law.

The invalid or unenforceable provision shall be interpreted or modified to the extent necessary to make it enforceable, where legally permissible.

19. Entire Agreement

These Terms of Service, together with our Privacy Policy, Shipping Policy, Return & Exchange Policy, and other applicable website policies, constitute the agreement governing your use of the Jutepie website and services.

In the event of any inconsistency between these Terms and a specific policy, the relevant policy shall apply to the extent it specifically governs the matter, subject to applicable laws.

20. Contact Information

If you have any questions regarding these Terms of Service, your orders, or our website, please contact us.

Brand Name: Jutepie
Website: www.jutepie.com
Email: [Add your official customer support email]
Contact Number: [Add your official customer support number]
Business Address: [Add your registered business address]

Our customer support team will be happy to assist you.

Thank You for Shopping with Jutepie

We appreciate your trust and support.

At Jutepie, our goal is to provide thoughtfully curated products, a seamless shopping experience, and reliable customer service.

By shopping with us, you become a part of our journey.

Jutepie – Thoughtfully Made for Your Home.