Return & Exchange Policy

Jutepie – Making Every Purchase a Happy Experience

At Jutepie, we believe that every product should bring happiness to your home. We take great care in selecting, packing, and delivering our products to ensure they reach you in perfect condition.

However, we understand that sometimes a product may arrive damaged or you may wish to exchange an item. To make your shopping experience smooth and hassle-free, we have created a simple and transparent Return & Exchange Policy.

Please read the following terms carefully before placing your order.

1. Return Policy for Damaged Products

We take utmost care to ensure that every product is delivered in excellent condition. If you receive a product that is damaged, defective, or has been damaged during transit, we are here to help.

You may request a return or exchange for an eligible damaged product within 7 days of receiving your order.

Conditions for Damaged Product Returns

• The return request must be raised within 7 days of delivery.

• The product must be received in a damaged, defective, or broken condition.

• Customers are required to share clear photographs or videos showing the damage.

• The original packaging, tags, and accessories should be retained wherever possible.

• The product must not have been damaged due to misuse, improper handling, or intentional damage after delivery.

• Our team may review the submitted images or videos before approving the return or exchange request.

Once the damage is verified, Jutepie will provide an appropriate resolution, which may include a replacement, exchange, or refund, depending on the product's availability and the nature of the issue.

Important: Requests received after the 7-day period may not be eligible for return or exchange.

2. Exchange Policy

At Jutepie, we want you to be completely satisfied with your purchase.

Exchange requests are applicable for eligible products, subject to product availability and the conditions mentioned below.

Exchange Eligibility

• Exchange requests must be raised within 7 days of receiving the order.

• The product must be unused, unwashed, and in its original condition.

• All original tags, packaging, and accessories must be retained.

• The product should not have any signs of use, alteration, or damage caused by the customer.

• Exchanges are subject to the availability of the requested product.

• Products purchased during special promotions, clearance sales, or other exclusive offers may be subject to additional exchange conditions.

Once your exchange request is approved, our team will guide you through the exchange process.

3. First Exchange – Applicable as Per Exchange Eligibility

Customers may request an exchange for an eligible product within 7 days of delivery.

The first exchange request will be processed after verification and approval by our customer support team.

If the exchange is due to a damaged, defective, or incorrect product delivered by Jutepie, the applicable resolution will be provided in accordance with our damaged product policy.

For exchanges requested due to personal preference, size, colour, or other customer-related reasons, applicable shipping or handling charges may be communicated before processing.

4. Second Exchange – Chargeable

To ensure fair and efficient order processing, the second exchange request for the same order will be chargeable.

If a customer requests another exchange after the first exchange has already been completed, additional shipping, handling, or exchange processing charges may apply.

Second Exchange Conditions

• The second exchange is subject to product availability.

• Applicable exchange charges will be communicated to the customer before processing.

• The customer must confirm acceptance of the applicable charges.

• The exchanged product must meet the eligibility conditions mentioned in this policy.

• The second exchange request must be raised within the applicable exchange window.

This policy helps us maintain a smooth exchange process while continuing to provide the best possible service to our customers.

5. Products Not Eligible for Return or Exchange

To maintain product quality and hygiene standards, the following products or situations may not be eligible for return or exchange:

• Products that have been used, washed, or altered.

• Products damaged due to improper handling or misuse by the customer.

• Products returned without original tags, accessories, or packaging, where these are required for verification.

• Products for which the return or exchange request is raised after the 7-day window.

• Products purchased under special clearance or final-sale offers, where applicable.

• Products that do not meet the eligibility criteria mentioned in this policy.

Any exceptions will be reviewed by our customer support team on a case-by-case basis.

6. How to Request a Return or Exchange

We have made the process simple and convenient.

If you wish to request a return or exchange, please follow these steps:

Step 1: Contact Our Support Team

Reach out to our customer support team within 7 days of receiving your order.

Step 2: Share Your Order Details

Please provide the following information:

• Order ID

• Registered mobile number or email address

• Product name

• Reason for return or exchange

Step 3: Share Images or Videos

For damaged or defective products, please share clear images or videos highlighting the issue.

Step 4: Request Verification

Our team will review your request and confirm whether it is eligible for return or exchange.

Step 5: Resolution

Once approved, our team will guide you regarding the next steps, including product pickup, replacement, exchange, or refund, wherever applicable.

7. Refund Policy

Refunds are applicable only for eligible and approved return requests.

Once the returned product has been received and inspected, our team will notify you regarding the approval or rejection of your refund.

If approved, the refund will be processed to the original payment method or through another mutually agreed method.

Please allow the applicable banking or payment processing time for the refund to reflect in your account.

Shipping charges, handling charges, or other applicable fees may not be refundable unless the return is due to an error or damage attributable to Jutepie.

8. Important Guidelines

• Please inspect your order upon delivery.

• Report any damage, defect, or incorrect product within 7 days of receiving your order.

• Retain the original packaging until you are satisfied with your purchase.

• Do not send any product back without receiving confirmation from our support team.

• All return and exchange requests are subject to verification and approval.

• Jutepie reserves the right to reject requests that do not meet the eligibility criteria outlined in this policy.

9. Contact Us

We are always happy to assist you!

For any questions regarding returns, exchanges, or damaged products, please contact our customer support team.

Brand: Jutepie
Website: www.jutepie.com
Email: info@jutepie.co
WhatsApp: +91 96535 41284

Our team will be happy to help you resolve your concern and ensure you have a pleasant shopping experience with Jutepie.

Our Promise to You

At Jutepie, your satisfaction matters to us. We are committed to providing quality products, transparent policies, and reliable customer support.

Thank you for choosing Jutepie and being a part of our journey.

Jutepie – Thoughtfully Made for Your Home.